Our return policy is 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the condition in which you received it. It must also be in the original packaging.

Various types of products cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic, hazardous materials, liquid or flammable gases.

Additional items that cannot be returned:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, We require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

There are certain situations in which only partial refunds will be given (if applicable):
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette or vinyl record , which was opened.
* Any item that is not in its original condition, is damaged or is missing parts not due to our error.
* Any item returned more than 30 days after delivery.

Refunds (if applicable)
Upon receipt and inspection of your return, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified number of days.

Late or missing refunds (if applicable)
If you have not yet received a refund, please first check your bank account again.
Then contact the credit card company. It may take some time for the refund to be officially posted.
Then contact your bank. Processing time is often required before a refund is posted.
If you have done all of this and have not yet received your refund, you can contact us at kont.
Promotional items (if applicable)
Only regular items can be refunded. Unfortunately, promotional items cannot be refunded.

Exchanges (if applicable)
We will only replace items if they are defective or damaged. If you need to replace it with the same item, please email us at for clear and detailed instructions. Then send your item to: Partnachauenstraße 7, 82467 Garmisch-Partenkirchen, Germany.

If the item was marked as a gift when purchased and was shipped directly to you, you will receive credit for the value of your return. Upon receipt of the returned item, you will receive a gift voucher in the mail.

If the item was not marked as a gift when purchased or the person who gave the gift chose to have it sent to them, we will send a refund to the person who gave the gift and she finds out about your return.

To return your product, please email us at for clear and detailed instructions. Then send your item to: Partnachauenstraße 7, 82467 Garmisch-Partenkirchen, Germany.

The shipping costs for returning the item are at your expense. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.

Depending on where you live, it may take a different amount of time to receive your exchanged product.

If you are shipping an item valued over $75, it is recommended that you use a tracked shipping service or purchase insurance for shipping. We do not guarantee that we will receive your returned item.